Refund policy


RETURNS ELIGIBILITY

To be eligible for a return, exchange, or store credit, items must meet all of the following conditions:

  • Be in the same condition that you received them: unworn, unused, and with all tags attached
  • Be returned in original packaging
  • Not smell of perfume, deodorant, body odour, cosmetics, washing powder, or any other scent
  • Not be jewellery, swimwear, bodysuits, or undergarments

    (for clarity, shoes, handbags, and hats may be returned if they meet our returns criteria)

  • Not be a final sale or clearance item

All return shipping costs are the responsibility of the customer.

We reserve the right to reject returns that do not meet these conditions and may return the item to the customer.

 

RETURN TIMEFRAMES

 

Australian Orders

  • Returns or exchanges must be initiated via our Returns Portal within 14 days of order fulfilment
  • Items must be received by us within 7–10 days of initiating the return

 

International Orders

  • Returns or exchanges must be initiated within 21 days of order fulfilment
  • Items must be received by us within 14–21 days of initiating the return

RETURNS

Sale and clearance items are final sale and are not eligible for return, exchange, or store credit.

Full-priced items purchased during a promotional period (unless marked final sale or clearance) are eligible for return under our standard returns policy.

Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method unless you choose store credit.

Please note that processing times may vary depending on your bank or payment provider.

RETURN SHIPPING METHODS

All return shipping is the responsibility of the customer.

At this time:

  • United States customers may be offered a return shipping label at checkout or via our Returns Portal
  • All other customers (including Australia and international regions) must arrange their own return shipping using a carrier of their choice

We recommend using a tracked shipping method, as we are not responsible for return parcels that are lost, delayed, or not received.

We are actively working on expanding return label availability to additional countries.

EXCHANGES

If you wish to exchange an item, this must be processed through our Returns Portal.

Exchanges are available for a different size or colour of the same style, subject to availability.

You will be prompted to select your preferred replacement item and may be required to pay any price difference. A small restocking fee may apply.

Final sale or clearance items are not eligible for exchange under any circumstances.

STORE CREDIT

If you choose store credit, a small processing fee may apply.

Store credit can be used toward any item available on our website, including sale and clearance items, unless otherwise stated at checkout.

If your new order exceeds your store credit balance, you will be required to pay the difference.

All About May does not cover shipping costs associated with orders placed using store credit.

DAMAGED / FAULTY ITEMS & ORDER ISSUES

Please inspect your order upon receipt and contact us immediately at hello@allaboutmay.com if your item is defective, damaged, or incorrect so we can assess the issue.

All faulty item claims are assessed on a case-by-case basis in accordance with Australian Consumer Law.

Depending on the nature of the fault, we may offer a repair, replacement (where available), or refund.

Where a major fault is confirmed, you are entitled to a remedy under Australian Consumer Law, which may include a refund, replacement, or other appropriate resolution.

If an item is deemed faulty, we may cover reasonable return shipping costs or provide a prepaid return label where applicable.

ABANDONED, REFUSED OR UNCLAIMED PARCELS

If:

(a) your order is deemed unclaimed or undeliverable by the courier;
(b) you refuse delivery of your order; or
(c) you request or cause your parcel to be returned to sender after dispatch,

the parcel may be returned to us.

If the returned item is received in original condition (unworn, unused, and with tags attached), we may, at our discretion, offer a refund or store credit.

Any refund or store credit may be reduced by the actual costs incurred by us, including:

  • original shipping costs
  • return-to-sender or courier handling fees
  • any international duties, taxes, or customs charges incurred

We are not responsible for parcels that are delayed, refused, or returned due to incorrect delivery details, failure to collect, or refusal of delivery.

INTERNATIONAL DELIVERY 

For international orders, once your parcel has been dispatched and arrives in the destination country, it is handled by the local carrier. From this point onward, delivery updates, delays, attempted deliveries, and missed delivery notifications are managed by your local postal provided and are outside of our control.

While we will always assist where possible, we are unable to directly intervene once the parcel has been scanned into the parcel network within your country.

UNITED STATES

For United States orders, this is typically the United States Postal Service (USPS). We strongly recommend tracking your parcel directly through USPS once it has entered the United States, as their tracking system provides the most accurate updates.

From this point onward, delivery updates, delays, attempted deliveries, and missed delivery notifications are managed by USPS and are outside of our control.

If you experience delivery issues in the United States, we recommend contacting USPS directly in the first instance. While we will always assist where possible, we are unable to directly intervene once the parcel has been scanned into the USPS network.

NON-REFUNDABLE ITEMS

In accordance with Australian Consumer Law, we are not required to provide a refund or exchange for change of mind, incorrect selection, or sizing preference.

This includes payments made via AfterPay or similar services.

Final sale and clearance items are not eligible for return, exchange, or store credit.

For hygiene and safety reasons, certain items cannot be returned, including perishable goods, custom or personalised items, and personal care goods. We also do not accept returns on hazardous materials, flammable liquids, or gases.